Information
At Kathy-Lou, we understand how important it is to receive your handmade children's clothing promptly and in perfect condition. This page outlines our shipping and returns policies, ensuring a smooth and satisfactory experience. We are based in Lismore , Ireland, and ship both domestically and internationally.
Frequently asked questions
Here you'll find answers to common questions about our shipping and returns process at Kathy-Lou. We aim to provide transparency and clarity, ensuring you have all the information you need.
How do you handle shipping?
Our turnaround time for orders is currently one week. This allows us to ensure each item is made with the care and attention it deserves before it makes its way to you.
We accept returns if the provided care instructions have been followed. Please refer to our Care Instructions page for details on how to properly care for your Kathy-Lou garments.
What is your return policy?
At Kathy-Lou, your satisfaction is our priority. If you're not completely happy with your purchase, please don't hesitate to reach out to us. We're here to resolve any issues swiftly and ensure a positive experience for you.
Returns and Refunds
We offer refunds on all items within 30 days of purchase. Unfortunately, if more than 30 days have passed, we are unable to process a refund or exchange.
To qualify for a return, the item must be unused, unwashed, and in its original condition as received.
How long will my order take to arrive?
Please allow one week for us to complete your order, plus additional delivery time, which will vary depending on your location. We appreciate your patience as each item is handmade with love in Dublin, Ireland.
What are your shipping costs?
Shipping costs vary depending on the size and weight of your order, as well as the destination. You'll be able to view the shipping costs during the checkout process before finalising your purchase.
Where can I find the Sizing Guide?
You can find our sizing guide on the Sizing Guide page.
How can I contact you for further assistance?
For any other questions, please feel free to reach out to us via our Contact page.
Delivering joy, stitch by stitch
We're committed to ensuring your Kathy-Lou purchase arrives safely and that you're completely satisfied. Thank you for supporting our small business in Dublin, Ireland!